Consumer Experience
From search to action through structured flows.
Users across TOMI's 17 live marketplaces can discover local businesses, book tables, place orders, get directions, and contact merchants — all through a unified, structured experience available on web, kiosk, and mobile.
Padaria, Cascais
Padaria Central
4.8•Available•0.4 km
Casa do Pão
4.6•Available•0.7 km
User journey steps
Search & Discover
Search → View business profile → Request booking or order
Select & Review
Request sent → Business reviews → Confirmation
Take Action
Real user actions are routed through structured business workflows
Step 1 — Search & Discover
Find any local business across 11 cities
Users search by name, cuisine, service type, or neighbourhood. Results pull from structured business profiles maintained through the business dashboard, including hours, availability, and catalogue data.
Full-text search
Search business name, category, cuisine type, or location tag
Structured filters
Filter by availability, accepts bookings, near me, category, rating
Ratings & reviews
Aggregated ratings synced across digital and physical touchpoints
Live merchant example
·Public business profile
See a real business profile with structured data, contact details, services and user actions. This example is part of a TOMI Local Commerce deployment.
Action 01 — Reserve a Table
Book a Table
Availability based on the merchant's table configuration. Confirmation is sent after the merchant or platform workflow validates the request. Available on kiosk, web marketplace, and mobile.
Booking workflow
User requests booking
Business reviews request
Booking confirmed by business
Date & time selection
Rolling 7-day calendar with merchant-managed slot availability
Party size & guest details
Name, phone, email, and special requests captured at booking
Confirmation after validation
Email confirmation with booking reference. Synced to merchant dashboard after approval
Live merchant example
·Public business profile
available
reservations
Party Size
2
Select Date
Available Times
Your Details
Service booking and reservation flows
Service booking and reservation flows
Users can request service appointments or table reservations through structured flows. Availability and confirmation are managed by the participating business.
User action
·Service or reservation example
See how users move from business profile to a service booking or reservation request in a public TOMI Local Commerce deployment.
available
reservations
Party Size
2
Select Date
Available Times
Your Details
Action 02 — Order Online
Order Online
Structured menus maintained by merchants through their dashboard. Delivery and takeaway options. Payments processed securely via TOMI Secure Pay — orders confirmed by the business to both customer and merchant.
Ordering workflow
User places order
Business processes order
Order confirmed by business
Live merchant catalogue
Products, prices, and availability managed directly by the business owner
Delivery & takeaway
User selects fulfilment method, enters address, and pays via TOMI Secure Pay
Order status managed through the business workflow
Order accepted, in preparation, out for delivery — managed directly by the business
Delivery & Takeaway
TOMI Secure Pay
Live merchant example
·Bairro Digital Cascais
Total
€40
Action 03 — Contact the Business
Get in Touch
Every contact channel is merchant-managed and verified through the TOMI dashboard. Users can call directly, send messages, start a live chat, or reach out via social — all from the same business profile.
Phone & email
Verified contact details stored in the merchant profile, always up to date
Direct messaging
Message goes directly to the merchant's TOMI inbox. Responses managed by the business
All data merchant-controlled
Contact details updated through the business dashboard
Live merchant example
·Bairro Digital Cascais
Action 04 — Get Directions
Get There Easily
Multi-modal routing from any location, powered by GPS coordinates verified by the merchant. Walking, driving, cycling, and public transit — all from a single business profile. Directions also available at any TOMI kiosk.
Verified GPS coordinates
Exact location confirmed by the merchant, consistent across all channels
Physical kiosk QR
Scan QR at any TOMI kiosk to send directions to your phone
Navigation app handoff
One tap routes to the preferred navigation app with the destination pre-set from the business profile
Live merchant example
·Bairro Digital Cascais
Omnichannel User Experience
Every action, every channel.
Users can book, order, contact, and navigate through any TOMI touchpoint — kiosk, mobile, or marketplace web.
TOMI Kiosks
Physical touchscreen kiosks in high-footfall areas. Search, book, order, and print directions on the spot.
Mobile Web
Responsive marketplace fully accessible on any device. Full booking and ordering experience from mobile browsers.
Web Marketplace
Full desktop marketplace with advanced search, filtering, and business profiles. All 17 marketplaces live.
Citizen App
Native mobile app for citizens to search, book, and order from any TOMI marketplace, anywhere.
Featured Marketplaces
Now try it yourself
Every user action on this page is operational across these real marketplaces. Search, book, order, and navigate — with real businesses, real hours, and merchant-managed availability.
These are not demos or staging environments. The marketplaces below run on live TOMI infrastructure — the same platform that feeds structured business data to kiosks, mobile apps, and web marketplaces.
Figures reflect aggregated usage across TOMI Local Commerce deployments
Coimbra
@ Baixa Coimbra
The historic Baixa of Coimbra reimagined as a digital commercial neighbourhood, bringing together shops, cafés and independent retailers on a modern online platform.
350+
Total Businesses
925+
Product Listings
50+
Reservation Slots
Santarém
Vila Torres Novas
A digital marketplace rooted in the historic centre of Torres Novas, where local traders, restaurants and services connect with customers both near and far.
200+
Total Businesses
210+
Product Listings
180+
Reservation Slots
Vila Real
BCD Vila Real
The commerce of Vila Real in a connected marketplace, with shops, restaurants and services from the city and surrounding region sharing one digital home.
150+
Total Businesses
750+
Product Listings
115+
Reservation Slots
Experience It Live
See these actions in a live marketplace
Every interaction shown on this page is operational across TOMI Local Commerce deployments — not a prototype. View a live example to experience the full user journey.